Refund policy
Return & Refund Policy
At [Zonixshop], customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand the conditions for returns, exchanges, and refunds.
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1. Return Eligibility
You may request a return if the following conditions are met:
- The return request is made within [1 DAYS] of receiving your order.
- The product is unused, unworn, unwashed, and in its original condition.
- The product is returned with all original tags, labels, accessories, manuals, and packaging intact.
- A valid proof of purchase or order number is provided.
We reserve the right to refuse returns that do not meet these eligibility requirements.
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2. Return Timeframe
Return requests must be submitted within [1 DAYS] from the date your order is marked as delivered.
Requests made after this period may not be eligible for return or refund.
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3. How to Request a Return
To initiate a return:
1. Contact us at via [WhatsApp].
2. Provide your order number and the reason for the return.
3. If applicable, attach clear photos or videos of the product.
4. Our support team will review your request and provide return instructions.
Please do not send products back without receiving return authorization from our team.
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4. Refund Process
Once we receive your returned item:
- We will inspect the product to ensure it meets our return eligibility criteria.
- You will be notified of the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method.
For Cash on Delivery (COD) orders, refunds may be processed via bank transfer, UPI, or another mutually agreed payment method.
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5. Refund Timing
Approved refunds are generally processed within [48-72 hour] after the returned item passes inspection.
The time taken for the refunded amount to reflect in your account may vary depending on your bank or payment provider.
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6. Exchanges
We offer exchanges for eligible products in the following situations:
- Wrong item received
- Damaged product received
- Defective product
- Size or variant exchange (if applicable and subject to stock availability)
Exchange requests must be submitted within [24hour] of delivery.
If the requested replacement item is unavailable, we may offer a refund or store credit, depending on the circumstances.
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7. Damaged or Defective Products
If your order arrives damaged, defective, or incorrect:
- Notify us within [24 HOURS] of delivery.
- Share your order number along with clear photographs or videos showing the issue.
- Our team will review your request and arrange a replacement, exchange, or refund where appropriate.
Please retain the original packaging until your request has been resolved.
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8. Non-Returnable Items
For hygiene, safety, or other reasons, the following items are generally not eligible for return unless they are damaged, defective, or incorrect:
- Personal care or hygiene products
- Customized or personalized items
- Gift cards or vouchers
- Digital products or downloadable content
- Products marked as "Final Sale" or "Non-Returnable"
- Perishable goods
Any additional non-returnable items will be clearly identified on the product page.
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9. Return Shipping Costs
- If the return is due to our error (such as receiving a damaged, defective, or incorrect item), [Zonixshop] will bear the return shipping cost.
- If the return is for any other eligible reason (such as a change of mind, where permitted), the customer may be responsible for the return shipping charges unless otherwise stated.
Any applicable return shipping costs will be communicated before the return is processed.
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10. Cancellation of Orders
Orders may be cancelled before they are shipped by contacting our customer support team.
Once an order has been dispatched, cancellation may no longer be possible, and the order will instead be subject to this Return & Refund Policy.
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11. Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us:
Business Name: [Zonixshop]
Our customer support team will be happy to assist you and work toward a fair resolution.